Privacy Policy

Our Privacy Policy applies to all users of the Apollo website: www.heyapollo.com (and any subdomains). When you use our Website, you agree to comply with our Terms of Use and our Community Guidelines.

Personal Information we collect

Personal data is any information that relates to an identifiable individual. When you create a Apollo user account, write a review, create a business account on behalf of your company, or otherwise use our platform, we may collect and process the following personal data about you:

• Contact information: Your name and email address or any other contact details you may provide to us from time to time.

• Device and location information: Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.

• User account information: Your username, password, photo, location and preferred language.

• Business account information: Your password, your company name and domain, and certain other information you choose to add to your business profile, such as details about the type of services your company offers.

• Information about reviews and ratings, including:

  • Which product you reviewed.

  • Your review content and star rating.

  • Your product photos or videos (if you provide them together with your product review).

  • The dates you wrote your review

  • If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.

• Information about review views and upvotes: How many people read your review and how many people upvoted it. We also collect information if you upvote on someone else’s review.

• Information about replies to reviews from your business account: Your name, company details, and the information you state in the reply to a review.

• Preferences information: Selected preferences associated with your account, including specific consents you have given or declined, newsletters or similar email preferences and cookies containing your preferences.

• Communication information: Includes communications we receive from you such as review notifications, feedback, and queries via email, and other electronic communication methods, as well as metadata associated with those communications, such as time and

How We Receive Personal Information

Directly from you

When you visit our Site, log-in as a registered user, or provide your information in a form on our Site, we will collect and store that information.

Indirectly from you

When you navigate and interact with our Site, some information is automatically collected by cookies and similar technologies. Not all information collected may be personal information, and some cookies are necessary to use different functionalities of our Site. The personal information collected may include information about your computer and internet connection, like IP address, operating system, and browser type.

From Social Media Networks

When you use a social network login to access our Site, you will share certain personal information from your social media account with us. For example, if you connect to our Website through your Twitter account, we will receive and store your Twitter information.

Lightning Addresses

When you log in with a Lightning Address (including through third party applications) and/or request withdrawal of sats to a Bolt 12 address, we will store that information

Who is the controller of your data?

If you’ve been sent invitations to write reviews on Apollo from businesses that use our services, those businesses will be the data controllers responsible for those invitations and for any personal data associated with them. If you have any questions about such invitations or want to exercise your rights with regards to any data used in that context, please contact the relevant businesses directly.

In respect to all other personal data associated with our platform, such as information you provide when you create an account, leave a review, or submit a reply, Apollo is the data controller.

Reviews and Other Content Published on Our Site

Before you submit a review, please note the following:

Submitting reviews and comments is entirely voluntary.

If you posted an attributed review under your name, you can change your mind later, and we will anonymize or delete it. However, please understand that we cannot guarantee others did not store the information prior to the change, by printing or downloading the original post.

We reserve the right to review all content posted to our Website, and remove anything not consistent with these Terms or any other policies we may have now or in the future. Accordingly, we reserve the right to modify, revoke, pause, confiscate, or in any other way control the grant of sats to Users - either from Apollo directly, or transferred between Users.

Why and how we use your personal data

We may use your personal data to:

• Provide our services to you, including displaying your reviews and giving you access to your user account and our platform, or providing you with access to your company’s business account and our website.

• Identify you as a registered user when you log into our platform and revisit our platform.

• Improve our platform and services.

• Respond to your questions and provide customer service.

• Send you our newsletters.

• Engage in various internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying our platform and our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

• Train our staff and for quality control purposes, helping us improve the quality of our services.

• Exercise or comply with our own legal rights or obligations in connection with legal claims, or for compliance, regulatory and auditing purposes, where necessary. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.

If you have an Apollo user account, we may also use your personal data to:

• Verify the authenticity of your reviews.

• Invite you to leave more reviews.

• Pass on a message from the business you reviewed or the business that invited you to review a service experience or a product via our platform.

• Contact you by email to tell you how many times your review was read and whether other users find your review useful, or otherwise provide feedback concerning your user account or your review.

• Enforce our Terms and Conditions.

If you have a business account on behalf of your company on Apollo, we’ll also use your personal data to:

• Notify you about a review of your company or products you offer.

• Verify the legitimacy of your replies to reviews.

• Inform you when users provide feedback concerning your reply to a review or your report of a review.

• Enforce our Terms and Conditions.

We may also use the information in other ways for which we provide specific notice at the time of collection.

We need to process your personal data to:

• Exercise and comply with our own legal rights and obligations and operate an online review platform in compliance with applicable legal acts.

• Pursue legitimate business interests related to operating our website and providing our services to you. Where we process your personal data based on a legitimate interest we will only do so where the processing is relevant, adequate and limited to what is necessary for the purpose it was collected for. And of course, we'll always ensure our legitimate interests don't unfairly impact on your own rights and freedoms.

• Establish, exercise or defend legal claims, where necessary.

In circumstances where you have expressly given your consent for us to process your personal data, for example, when subscribing to our newsletters or accepting certain cookies on your device, you are free to revoke your consent at any time, either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.

You have the right to object to how we process your personal data, or ask us to restrict the processing. Please see ‘Your rights’ below, for more details.

Who may access your personal data

Your personal data on Apollo

We share your reviews on our platform so that others can read about your experience with a specific business. When you write a review, other users of our platform will be able to see your username, all reviews you’ve written, and other information you have chosen to connect with your public profile. 

Remember that if you’ve selected to use your real name as your username, this could reveal your identity. We recommend you exercise care in deciding which information to make available on our platform, and be aware that depending on the level of information provided, you may or may not be anonymous.

If you’ve chosen to preserve anonymity by not using your name for your Apollo username, be aware that information from social networks can reveal your identity in part or in full and make it possible to identify which reviews you have written.

Your personal data on Apollo when you create a business account on behalf of your company

When you create a business account on behalf of your company, we will disclose your company name, domain, and any other information you have chosen to connect with your company’s public profile.

We recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.

Other information provided by you on the website, including your replies to users’ reviews about your company, are also made available for other users of the website.

Your personal data shared with other services, websites and businesses

We may permit other third-party services to show reviews created on our platform.

The categories of third-party services and companies that can show your reviews together with your public user profile are:

• Search engines, including Google and Bing.

• Businesses you reviewed on Apollo.

• Businesses that invited you to review a product.

• Other similar websites where, in Apollo’s assessment, it will be relevant for users to search for reviews.

• Social networks.

If you write a review on Apollo in response to an invitation sent by a business via our review invitation services, that business will be able to match your review with their invitation.

Other disclosures

In addition to the above, we share your personal data with the following parties and in the following circumstances:

• To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities.

• To cooperate with regulatory bodies and government authorities in connection with investigations or case referrals.

• To third parties in order for us to protect our operations.

• To third parties to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

• To third parties in order for us to pursue available remedies, or limit damages that we may sustain.

• To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our platform.

• To third parties in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).

How long do we store your personal data

We only keep your data for as long as we need it, or are required to for legal reasons. This depends on why it was collected, and if we have a continuing legal basis to do so. When we no longer have a valid reason to keep your data, we'll either delete it or anonymize it so that it doesn't identify you. We treat data differently depending on what it's used for, but you can ask us to do that for you at any time (see ‘Your rights’ below).

Personal data you provide, including your reviews, is kept for as long as you have an Apollo account, or as needed to provide you with our services. In some cases, even if you delete your Apollo account, we retain certain information we are required by law or have compelling legitimate interests to keep. Reasons we might retain some data for longer periods of time include (but are not limited to) security, fraud and platform abuse prevention, complying with legal or regulatory requirements, and defending our legitimate business interests.

Personal data we receive from companies that use our automated services to send a review invitation to you on their behalf is kept for three years.

How do we keep your personal data secure

Keeping your personal data secure is our highest priority. We use various organizational, technical and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.

Your rights

If you've got a Apollo user account, you can delete, or request that we delete the key personal data associated with your profile at any time by logging into your account, or contacting us at julian.fahrer@heyapollo.com

You also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. 

Access and download your personal data

If you have an Apollo user account, you can log in to see information related to your account, including your reviews. 

If you have a business account on Apollo, or if you don’t have an account at all, you can email julian.fahrer@heyapollo.com and request information about your personal data.

Correction and deletion of your personal data

If any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can correct, edit or delete the information yourself via your Apollo user account. Otherwise, you are welcome to email julian.fahrer@heyapollo.com requesting to correct or delete your information.

Other rights

In addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes).

Where we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Apollo processing your data, this will not affect any processing which has already taken place at that time.

U.S. Privacy Rights

This section provides additional details about the personal data we collect about consumers in the U.S. which have rights afforded to them under U.S. State data protection and privacy laws, including, but not limited to the California Consumer Privacy Act, California Privacy Rights Act and the Virginia Consumer Data Privacy Act (the “U.S. Privacy Laws”).

When we say personal data in this section, we mean “personal data” or “personal information”, as defined in the applicable U.S. Privacy Laws.

For more details about the personal data we collect, please see ‘Personal data we collect’ above. We collect this data for the purposes described in ‘Why and how we use your personal data’ above. We share this data with the categories of third parties described in ‘Who may access your personal data’ above.

Under the U.S. Privacy Laws you have a number of rights over the personal data we hold about you and we are committed to exercising those rights, where they apply. For more details about your rights in relation to our processing of your personal data, please see ‘Your rights’ above.

In accordance with the U.S Privacy Laws’ requirements, we will not discriminate against you for exercising any of your rights. You may make a request pursuant to your rights by contacting us via email (julian.fahrer@heyapollo.com). We will verify your request using the information associated with your account, including the email address. You may designate an authorized agent to exercise these rights on your behalf.

Under U.S Privacy Laws you may request to opt out of the sale or sharing of your personal data to third parties. Apollo will never sell your data for profit, however, to comply with the U.S. Privacy Laws where we transfer it to our partners for things like displaying personalized ads to you or to deliver improvements to our service, we allow you to opt out. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in.

Europe

General Data Protection Regulation Privacy Statement (“GDPR Statement”)

This GDPR Statement applies to persons in the European Economic Area (“EEA”), including those based in the United Kingdom. This GDPR Statement supplements our Statement; however, where the Statement conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons located in the EEA.

Information Rights under the GDPR

You have certain rights regarding your personal information.

Your rights with respect to your own personal information include the following:

• The right to request access to your personal information. This enables you to receive a copy of the personal information we hold about you.

• The right to request correction of your personal information if it is inaccurate. You may also supplement any incomplete personal information we have, taking into account the purposes of the processing.

• The right to request deletion of your personal information if:

• your personal information is no longer necessary for the purposes for which we collected or processed them; or

• you withdraw your consent if the processing of your personal information is based on consent and no other legal ground exists; or

• you object to the processing of your personal information and we do not have an overriding legitimate ground for processing; or

• your personal information is unlawfully processed; or

• your personal information must be deleted for compliance with a legal obligation.

• The right to object to the processing of your personal information. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal information to establish, exercise, or defend a legal claim.

• The right to restrict the processing of personal information, if:

• the accuracy of your personal information is contested by you, for the period in which we have to verify the accuracy of the personal information; or

• the processing is unlawful, and you oppose the deletion of your personal information and request restriction; or

• we no longer need your personal information for the purposes of processing, but your personal information is required by you for legal claims; or

• you have objected to the processing for the period in which we have to verify overriding legitimate grounds.

• The right to data portability. You may request that we send this personal information to a third party, where feasible. You only have this right if it relates to personal information you have provided to us where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.

• You also have the right to lodge a complaint before your national data protection authority.

You will not usually have to pay a fee to access your personal information (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).  To the extent you use a third party to submit a data request on your behalf, we may need to take reasonable steps to verify the authenticity of the request. These are security measures to ensure that personal information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. You can exercise several of your rights through the personal information section of your account. 

Information Uses and Legal Basis

We will only use your personal information under the circumstances permitted by the law or you.

Pursuant to GDPR, we will use your personal information in one or more of the following circumstances:

Changes to this policy

We may change this policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed.

If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy.

We aim to make this information as clear and transparent as possible. But if you still have questions about how we process your personal data, or would like to exercise your rights under our policy, you're welcome to contact us at julian.fahrer@heyapollo.com

Contact Us

If you have a data privacy request, such as a request to delete or access your data, please contact us at julian.fahrer@heyapollo.com